Online Deactivation and License Management

Owned by Kester Scandrett
Last updated: 18 Sept, 2024
2 min read

Deactivation of EEMS is required when the user wishes to move their seat to a different computer, or plan to make some major changes to the hardware or operating system of their computer. Deactivation allows the seat to be retained and then reactivated on the same computer or a different computer later.

As for the activation process, deactivation of EEMS requires connection to the internet unless using the offline/dongle license. If the user is not connected to the internet, or if there is a firewall on the network or installation computer, an error message may be given. In this case, please adjust your internet virus checker or firewall settings and try activating again. If this fails please contact support.

  1. To deactivate EEMS the user must click on the DSI button on the top right of the user form to the drop-down menu and select License Manager as shown in Online Deactivation and License Management#Figure 1 (you may need to enlarge your EE window to reveal the DSI button or select function key, F3). The License Manager provides the user with basic license information, including the user of the total number of seats available, the number of allowed activations and deactivations remaining, license code as shown in Online Deactivation and License Management#Figure 2.

Figure 1. License Manager option selection .

Figure 2. License Management tab option.

2. At the bottom of the License Management form is the Deactivation button. Clicking this button will bring up the Deactivation form as shown in Online Deactivation and License Management#Figure 3. Selecting Next, and selecting OK at the prompt will deactivate your current license seat, and the number of license seats available for activation will increase by one.

Figure 3. EEMS Deactivation Confirmation form.

3. After clicking the Next button, a message box will appear to ask the user to confirm the deactivation. Click Yes to proceed or No to cancel the process of deactivation as shown in Online Deactivation and License Management#Figure 4.

Figure 4. Deactivation confirmation message.

4. DSI usually provides the license code via email. The best way to enter the license code is to copy and paste these from the DSI email (sometimes you may need to copy and paste into a text editor first). When pasting the license code, click on the first code field from the left and then paste the entire code. EEMS will parse the code into the appropriate blocks.